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You are on the SABİS Quality Management Information System page.
By using this service, you can convey your thoughts to the units within the university.
Your thoughts are very important to us; You can write to us about any information requests, complaints, suggestions, requests and satisfaction regarding our activities on the pages you will be directed to, using the links below.
It provides a unique infrastructure that meets the requirements of ISO 10002 Customer Satisfaction Management System.
It provides the opportunity to manage a large number of complaints simultaneously and effectively in conditions of an enormous number of customers and complex organizational structuring.
It ensures that complaints are recorded, directed between units, managed and reported, and that the complainant is informed at every stage.
It prevents unauthorized access to complaints and provides the necessary conditions to ensure the rights of the complainant.
Provides detailed and full-time reports on complaints for managers.
It helps focus corporate energy on resolving complaints rather than managing them.
It is an effective management tool for rapid evaluation of Suggestions and Requests.
It does not allow suggestions and requests that will contribute to institutional development to be overlooked or lost within hierarchical and bureaucratic levels.
Suggestions and requests are effectively classified according to their units and subjects, and customers' expectations and demands are reported to managers in the most transparent way possible.
It is a modern and effective tool for Managing and Reporting Improvement Activities.
Corrective and preventive actions are initiated, appropriate activities are carried out by the units and the results are reported, and the contribution of the units to the improvement activities is on the managers' screen full-time by utilizing effective management tools.